The aviation ministry has decided to launch a website where passengers will be able to register their grievances, which will be forwarded to the airlines.
The plan to set up this platform, an idea of Minister of State for Aviation Jayant Sinha, was discussed and decided on at a meeting convened by him on Thursday.
“The platform will be managed by a small cell that will comprise people from the aviation ministry, Airports Authority of India, Air India and the Directorate General of Civil Aviation,” said a senior ministry official, who did not want to be named.
D Sudhakara Reddy, president of the Air Passengers Association of India, called the setting up of the platform an excellent move. “We expect that such a system would go a long way in resolving the complaints of flying passengers,” he said.
Minister Sinha, who was transferred from the finance ministry in a recent reshuffle, mooted the idea of a grievance redressal cell in the ministry to resolve passenger complaints during his introductory meetings in the ministry. Sinha is also trying to address concerns of passengers by actively forwarding their complaints to airlines on Twitter, which has led to a lot of the issues being resolved.